New support desk live!

Black Lotus is proud to announce our new website support desk feature. Powered by Kayako, this helpdesk makes it easy for our customers to get quick answers to their website issues.

What is a helpdesk?
For those not familiar with the term, a helpdesk is a software program that facilitates communication with support. A user or customer can submit “tickets” to open a conversation about an issue with our company. The helpdesk makes sure that all issues are handled in a timely fashion (giving special sensitivity to high priority issues), and follows up with the support desk team to make sure that no tickets are “lost through the cracks”

There are currently two ways for our customers to get access to our helpdesk. One is to create a login by registering at http://support.blacklotusweb.com. This control panel interface will give users an ability to see previous tickets, to escalate open tickets to higher priority, or to re-open previous issues in the case of recurring problems. Once a ticket has been submitted, our team of helpdesk workers is notified immediately — even if the program manager assigned to your project is not available.

The second way to access the helpdesk is through email. Once registered, users can send messages to support at (@) blacklotusweb dot com. The helpdesk will instantly convert the message in to a help ticket and open a conversation with the helpdesk.

This new feature enables us to handle 95% of customer problems within 1 business day (and often much more quickly). We are sure you will enjoy it, so please stop by to check it out. Again the address is

http://support.blacklotusweb.com

Cheers!

Dallin